Privacy Policy

Last updated: October 2025

At Restaurant AO, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us.

Who We Are

Restaurant AO is located at 20–22 Oxford Street, Southampton, SO14 3DJ. Our website address is https://restaurantao.co.uk.

If you have any questions about this policy or how we handle your data, please contact us at:
Email: reservations@restaurantao.co.uk
Telephone: 023 8020 1601

Information We Collect

We may collect and process the following information:

• Personal details such as your name, email address, and contact number when you make a reservation, enquiry, or sign up to our mailing list.

• Technical data such as your IP address, browser type, and browsing behaviour when you visit our website.

• Any information you provide when contacting us by phone, email, or through online forms.

How We Use Your Information

Your information is used for the following purposes:

• To process and manage reservations and enquiries.

• To communicate with you regarding bookings, updates, or requests.

• To improve our website, services, and customer experience.

• To comply with any legal or regulatory obligations.

We will only use your personal data where we have a lawful basis to do so, such as fulfilling a contract, complying with legal obligations, or where you have given consent.

Cookies

Our website uses cookies to ensure it functions properly and to help us understand how visitors interact with it. Cookies are small text files stored on your device. You can adjust your browser settings to refuse cookies, although some parts of the site may not function correctly without them.

Embedded Content from Other Websites

Pages on this site may include embedded content (for example, videos, images, or maps). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. These external sites may collect data about you, use cookies, or monitor your interaction with their content.

Data Retention

We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. For example, booking information is retained to manage your reservation and for any post-visit correspondence.

Sharing Your Data

We do not sell or rent personal data to third parties. Your information may be shared with trusted service providers who assist us in operating our business, such as reservation systems, website hosting, or payment processors, and only to the extent necessary to perform their services. All such partners are required to handle your data securely and in accordance with UK data protection law.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Request access to the personal data we hold about you.

• Request correction of any inaccurate or incomplete information.

• Request deletion of your personal data where there is no lawful reason for us to keep it.

• Object to or restrict the processing of your personal data.

• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at reservations@restaurantao.co.uk.

Data Security

We have implemented appropriate security measures to protect your data from unauthorised access, alteration, or disclosure. While we take every precaution to safeguard your information, no transmission of data over the internet can be guaranteed to be completely secure.

Transfers of Data Outside the UK

We generally store and process data within the United Kingdom. In cases where third-party providers transfer data outside the UK, we ensure that appropriate safeguards are in place to maintain equivalent levels of data protection.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed about how we protect your information.